FAQ

Shipping

We ship our products to almost all the countries in the world and we offer standard shipping for most of them. We aim at constantly reducing the fees our customers may have to pay if they can not or want not to select Standard Shipping.

We offer a variety of shipping methods, which we hope will fulfill your needs.

Can I return a product?

TrendyCheckout offers you’re the possibility of returning an item and to receive a partial refund. The refund will cover the amount you paid minus the shipping fees both ways. If you do not want to receive an order, you should cancel it within 24 hours after placing it. We can send you a full refund if it has not been shipped yet. Please contact us before returning a product and we will give you more instructions on how to send it back to us.

My product arrived faulty/damaged/different.

You will be covered by the TrendyCheckout 3 Days Guarantee. You can take some photos or a short video showing the content of the package you received and send them to us by filling out our Contact US page and we will respond within 24 hours.  Please also include your order number and a photo of the shipping label. We will do our best to assist you shortly after receiving your query.

One or more items are missing from my order. 

Below please find enlisted some of the most common reasons:

. The order was split: check if your order has been split on the My Orders page of your account;

. We made a mistake: on rare occasions, an item may not have been placed in the right package;
The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.

If the status of your order shows that it was not split, please do not hesitate to contact us. 

How long will it take to receive my refund?

 

We will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Below please find enlisted the most common processing times:

 

Payment MethodRefund Time Once Approved
PayPal Express CheckoutWithin one business day
Qiwi, Webmoney, Yandex,iDEAL, Giropay, CashU, Sofort2 business days
Boleto, OXXOWithin 14 business days
Western Union Wired PaymentWithin 4 business days
Credit CardRefund within one business day, but bank processing may take 7-14 natural days to show in your account

 

We will inform you by e-mail after your refund request has been approved.